Printer Support
Minimize your downtime and prevent unwanted service calls.
To maintain your printer’s performance and optimum print quality, we recommend that you thoroughly clean your printer after every ribbon replacement and pay particular attention to all drive and feed rollers.
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PRINTER MODEL
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CLEANING KIT
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CLEANING |
COMPONENT
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FREQUENCY
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| Datacard SPxx | 552141-002-DC | Cleaning roller | every ribbon | |
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Cleaning card | every ribbon | ||
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Printer rollers | when problems occur | ||
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| Evolis Dualys 3 | A5011 | Feed rollers | every ribbon | |
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Printhead | every ribbon | ||
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Cleaning roller | every ribbon | ||
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| Evolis Pebble 4 | A5011 | Feed rollers | every ribbon | |
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Printhead | every ribbon | ||
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Cleaning roller | every ribbon | ||
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| Evolis Tattoo 2 | A5011 | Feed rollers | every ribbon | |
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Printhead | every ribbon | ||
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Cleaning roller | every ribbon | ||
| Evolis Zenius | ACL001 | cleaning rolleer/printhead | every ribbon | |
| ACL002 | complete printer | every 5 cleanings | ||
| Fargo C30 | 85976-FGO | Printhead | every 1,000 prints | |
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Platen and card feed rollers | every 1,000 prints | ||
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| Fargo DTC400 | 85976-FGO | Printhead | every 1,000 prints | |
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Platen and card feed rollers | every 1,000 prints | ||
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| Fargo DTC1000 | 86177-FGO | Printhead | every 1,000 prints | |
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Platen and card feed rollers | every 1,000 prints | ||
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| Fargo DTC4000 | 86177-FGO | Printhead | every 1,000 prints | |
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Platen and card feed rollers | every 1,000 prints | ||
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| Fargo DTC4500 | 86177-FGO | Printhead | every 1,000 prints | |
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Platen and card feed rollers | every 1,000 prints | ||
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| Fargo DTC550 | 86003-FGO | Printhead | every ribbon and 1,000 prints | |
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Platen | every 250 prints | ||
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Card feed rollers | every 2,000-3,000 prints | ||
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Card cleaning roller | every ribbon | ||
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| Fargo HDP5000 | 89200-FGO | Printhead | every ribbon and 1,000 prints | |
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Platen and card feed rollers | every 1,000 prints | ||
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Card cleaning tape | every ribbon | ||
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Magnetic encoder | every 1,000 prints | ||
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| Fargo HDP600 | 81593-FGO | Printhead | every ribbon and 400 prints | |
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Platen and transfer rollers | every 2,000-3,000 prints | ||
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Card cleaning tape | every 2,000-3,000 prints | ||
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Magnetic encoder | every 3,000 prints | ||
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| Magicard Rio Pro | 3633-0053 3633-0054 |
Roller | every ribbon | |
| Printhead | every ribbon | |||
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| Magicard Rio 2 | N9005-761MED | Card path | every 350 prints | |
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Cleaning roller | every 1,000 prints | ||
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Printhead | every ribbon | ||
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| Magicard Tango 2 | N9005-761MED | Card path | every 350 prints | |
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Cleaning roller | every 1,000 prints | ||
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Printhead | every ribbon | ||
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| Nisca PR-C101 | PR5500K574 | Transport roller | as needed | |
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Cleaning Roller | as needed | ||
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Feed roller | as needed | ||
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| Nisca PR5350 | NISCACLEANKIT53 | Automated cleaning | every ribbon | |
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Input roller | every 10,000 prints | ||
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Other rollers | every 2,500 prints | ||
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Printhead | every 2,500 prints | ||
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| Zebra P420i |
105912-002 |
Printer cleaning | when LCD screen reports message | |
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| Zebra P430i |
105912-003 |
Printer cleaning | every 1,000 prints | |
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Roller | every ribbon | ||
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| Zebra ZXP 3 | CHCPGB2-CTC (cards) SWSSB-25 (swabs) |
Printer cleaning | as needed or when LCD screen reports message |
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| Zebra ZXP 8 | 105999-801-ELT | X-roller, Y-roller | every 5,000 prints | |
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Heated roller | every 20,000 prints |
All printers purchased from IDentiphoto come with a standard one-year or two-year limited warranty. Fargo Professional printers also receive the On-Call Express loaner program for the first year. This program provides temporary replacement of a damaged printer with a Fargo loaner printer – all within 24 hours.
For warranty support, please call 800-860-9111 or email technical support and be sure to include your printer model number and serial number as well as describing in detail the issue you are experiencing.











