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IDentiphoto prides itself on our wonderful customer service and innovative badging, tracking and verification solutions that make your job easier.  We strive to make every contact with our company one of your best experiences.

Our pledge to you:

  • No automated answering system
    Your phone call is important to us and will always be answered by a friendly consultant during our normal business hours.
  • Same day shipping
    All stock items ordered by 2 pm EST will ship the same day.
  • In-house factory trained technicians
    No matter what problems arise, our in-house technical team can handle any printer or software issue you encounter.
  • Free technical support
    We continue to provide free email technical support for the life of any printer, software or solution purchased from IDentiphoto even after manufacturer’s warranty expiration.
  • Economical pricing
    Investigate no furtherOur pledge is to provide you with the best possible price on all products from accessories to badging, tracking and verification solutions.

Read what our current customers have to say about IDentiphoto as their vendor of choice.

We welcome your feedback too.  Please send us your comments via email.  We look forward to working with you and providing you with outstanding service.


“I have our printer back already :-) Thanks for the fast service. I am very impressed with how quickly your people worked considering the Christmas holiday. Thanks again.”

Columbus City Schools

‘’Thanks again for all your help!!!.  The printer was repaired and returned so fast no one even really knew there was a problem!  That's what I call SERVICE!!  Thank you very much for all of your excellent service and attention to detail for the past 10 years. I truly appreciate it.’’

Firelands Regional Medical Center

‘’Hello IDentiphoto, I just wanted to tell you how great it has been to work with you!  We purchased a complete employee badging system and equipment from your representative that provided us with outstanding sales advice and service.  Your representative was knowledgeable, provided appropriate guidance throughout our selection process and made the package deal a breeze to execute.  Your on-site technician also helped us with the pre-load, installation and training all of which resulted in an incredible transition and implementation for our 150+ employees.  Overall, we couldn’t be more pleased with your service and the products and the choice we made to select you as a vendor. Thank you!’’

American Micro Products

‘’I need to thank you for configuring (and training on) our new IDentiphoto badging system yesterday. Not only were you knowledgeable and professional, but also you were friendly and patient.  I enjoyed working with you. The system is up and running. We have successfully printed many badges today.
I appreciate the good job you did yesterday.’’

Yonkers Industries

‘’The person I spoke to from support on your end was knowledgeable and friendly, and seemed genuinely interested in helping.  I can also tell you that the instruction provided for cleaning the printer did allow us to successfully resolve the error we were receiving.  Please pass along my compliments to your team.’’

PC Tech
Wilmington, Ohio

‘’Last week, while attempting to create a badge for an employee, the ribbon on my Fargo Printer broke. Lacking experience in solving these types of issues, I called the company, which provided the email address for Tech Support. A mere twenty minutes after emailing Tech Support with my issue, I received a reply with detailed and clear instructions on how to repair the problem. Granted, I needed two other people to help me maneuver through the machine (I am the opposite of tech savvy), the issue was corrected.  I greatly appreciated the prompt and helpful service I received from the IDentiphoto Company.  Thanks for doing your job so I could do mine.’’

L’Oreal Professional Products Division

‘’Your customer service, as usual, is outstanding.’’

PA Department of Transportation

‘’You are awesome!  Everyone that I talked to within your company was able to help me with any and all questions that I had or they were able to get me to the person who could.  I felt very valuable as a customer and appreciate your customer service so much!’’

Irving Bible Church

‘’The system is working very well.  We were able to get this up and running very well.  There was minimal disruption to the trades which had been a big concern for them.  All in all I think everyone has been very satisfied with the system.  Some of our associates have asked for info about the system because they felt it worked well.  We give it a 10 out here.’’

Yonkers Industries

‘”Just wanted to let you know what a great job your technical team did helping us get our ID Badge printing software upgraded.  Your technician was very responsive in getting us the help we needed when we couldn’t get the old software to work with the new operating system.  Very knowledgeable, patient and professional the entire time.  Please thank them for me.  I look forward to working with your company in the future.  Thanks for everything’’

American Red Cross

‘’I do want to thank you very much for your assistance and follow up on this printer. That kind of attention is what makes a great company and I will remember that.’’

Sysco Louisville, Inc.

‘’It’s not often that we get great service after the product has been purchased from vendors. I was truly impressed with your technician’s communication, knowledge and how smoothly the demo session went. I am very impressed with the company, products and service that have been provided.  We all really appreciate it!’’

Ramblewood Tennis and Health Club

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