Credit Card
IDentiphoto Company accepts these major credit cards: Visa, MasterCard and American Express.  Credit card must be provided at the time of order. IDentiphoto requires a Net 30 day Purchase Order for purchases exceeding $5,000.  Any credit card orders over $5,000 will be assessed a 2% service fee.  All purchases are prepaid until terms are established. IDentiphoto reserves the right to extend or revoke established terms at any time.

Customers with set account terms wishing to pay with a credit card must do so at the time the order is placed.

We authenticate all credit card transactions and will ship directly to the billing address for the credit card unless directed otherwise. We also cooperate with local and Federal authorities to prosecute every incident of credit card fraud to the fullest extent of the law.

Purchase Orders
IDentiphoto Company will accept purchase orders from any organization with pre-established terms.  To establish net 30 days credit terms, please complete and return this form to go through our credit approval process.  Requests to establish terms are generally processed the same day as received and you will be notified via email or phone once your account has been set up.  IDentiphoto reserves the right to extend or revoke established terms at any time.  We may revoke credit terms if credit limits are exceeded, overdue balances exist, or unsatisfactory credit circumstances exist. Overdue balances will be reported to Dun & Bradstreet.  We reserve the right to initiate legal action to collect overdue amounts.  Collection costs and attorney's fees incurred by IDentiphoto to recover overdue amounts shall be paid by the customer.

If you are unsure whether your organization has pre-established terms, please contact us at 1-800-860-9111, via email sales@IDentiphoto.com or chat live now.

Checks
We will accept your organization’s check.  Please submit your order and check to:
IDentiphoto Company
Attn: Accounts Receivable
1810 Joseph Lloyd Pkwy
Willoughby, Ohio 44094

Returned checks will be subject to a $40.00 service charge.

We accept pre-payment by electronic fund transfer (ACH or Wire Transfer).

Wire Transfer Instructions
For bank wire transfers, there is a U.S. $30.00 bank-clearing fee, which must be included with payment.  This fee is waived if paying by a check drawn on a U.S. bank. Please contact sales@IDentiphoto.com to arrange your wire transfer or contact our accounting department at 1-800-860-9111.

International orders originating from or shipping to locations outside of the USA:

Shipping/handling costs are added at time of check-out. Our primary carrier is United Parcel Service (UPS) to areas outside of Arizona, California, Colorado, Georgia, Kansas, Kentucky, Illinois, Montana, New Mexico and Texas: due to faster delivery service, FedEx is the preferred carrier to those states. Shipping service is FOB Shipping Point, either Prepaid & Add or Freight Collect unless another transportation method is specified at the time of order. All packages being delivered to the Continental United States and Canada are shipped via UPS ground service unless otherwise requested. All international orders will ship via UPS Worldwide. Website shipping/handling rates are based on shipments within the contiguous 48 states. Additional fees will apply for orders shipping to Canada, Mexico, Alaska, Hawaii, and all US territories. Upon receipt of order we will notify you of any changes or additional costs that may be required. You may contact us at customerservice@identiphoto.com or chat live now for estimated shipping rates.

All shipments, including those sent Freight Collect, will incur a $3 per box handling fee. If expedited delivery is required additional charges will apply.

Upon any order shipment, you will receive shipping notification via email with your package(s) tracking number(s) for your easy reference.

*Limited Time FREE Shipping Offer for Website Orders
IDentiphoto's FREE shipping offer is applicable for any order equivalent to $100 or more.  For an order less than $100, a flat rate $11.00 shipping/handling fee will be applied.  Your order will ship complete within 7 business days.  Need product fast?  Contact us to arrange for rush or partial shipment.  Additional charges may apply.  Free shipping offer only valid for orders shipping in the continental U.S.

In-stock Orders
Any order received before 2 p.m. EST for stocked items such as badge accessories, ribbon consumables or PVC cards is customarily shipped the same day.

Backordered Items
If you order an out-of-stock item from us, we will let you know when we expect to ship. IDentiphoto Company will not invoice backordered items until we ship your order. Since we invoice shipping and handling only for the items in each shipment, backordered items will have separate shipping and handling charges added.

Proximity and Smart Card Orders
Normal delivery on any proximity or smart card technology cards including but not limited to HID Prox, HID Indala and AWID cards is approximately 7 - 10 business days from order placement.  This timeframe may change without notice.  To double check the delivery timeframe on your proximity or smart card order, please email sales@IDentiphoto.com or chat live now.

Custom Orders
Normal turn-around on custom orders varies depending on item.  As a general rule, please allow approximately 3 - 4 weeks for delivery after proof approval for all custom lanyards, badge reels, ID Badge Backers or custom cards.

.  Be sure to include the item number you are interested in as well as the custom specifications and the date needed.

We can custom print cards, labels, badge holders and a wide variety of attachments with your logo, mission statement or safety message.  All custom items are subject to plus or minus 10% of the quantity ordered and will be invoiced accordingly for any such overage or underage.  We can meet ‘’exact quantity’’ orders for an additional charge.  Contact us at 1-800-860-9111 or via email at sales@IDentiphoto.com for pricing.

IDentiphoto does not provide any express or implied warranty of its products.

If any of the equipment delivered to the customer is subject to a manufacturer’s warranty, IDentiphoto will cooperate with the customer to process a claim under that warranty.