Terms
We care about your needs and invite you to try our products and services.
We ship worldwide and most items are in-stock for immediate shipment.
IMPORTANT SALES TAX NOTICE
IDentiphoto Company, LTD only collects sales tax in Illinois, Indiana, Kentucky, Michigan, Ohio and Pennsylvania. If your shipping destination is in one of these states, you will be subject to sales tax unless it is specifically tax-exempt and we have a certificate of exemption on file for you. Your purchase for delivery in all other states is subject to sales and use tax in those states according to their current laws and regulations, see your state department tax authority for additional information.
PAYMENT OPTIONS |
Credit Card Customers with set account terms wishing to pay with a credit card must do so at the time the order is placed. We authenticate all credit card transactions and will ship directly to the billing address for the credit card unless directed otherwise. We also cooperate with local and Federal authorities to prosecute every incident of credit card fraud to the fullest extent of the law. Purchase Orders If you are unsure whether your organization has pre-established terms, please contact us at 1-800-860-9111, via email sales@IDentiphoto.com or chat live now. Returned checks will be subject to a $40.00 service charge. We accept pre-payment by electronic fund transfer (ACH or Wire Transfer). Wire Transfer Instructions International orders originating from or shipping to locations outside of the USA: Please note that all orders originating from outside of the US must be prepaid via wire transfer prior to shipment. These procedures are in place due to the strong threat of credit card fraud related to offshore orders. For our international customers, we appreciate your understanding and apologize for any inconvenience. If you have further questions regarding our payment policies or need additional assistance, please call us at 1-800-860-9111 or email sales@IDentiphoto.com. |
SHIPPING & HANDLING |
Shipping/handling costs are added at time of check-out. Our primary carrier is United Parcel Service (UPS) to areas outside of Arizona, California, Colorado, Georgia, Kansas, Kentucky, Illinois, Montana, New Mexico and Texas: due to faster delivery service, FedEx is the preferred carrier to those states. Shipping service is FOB Shipping Point, either Prepaid & Add or Freight Collect unless another transportation method is specified at the time of order. All packages being delivered to the Continental United States and Canada are shipped via UPS ground service unless otherwise requested. All international orders will ship via UPS Worldwide. Website shipping/handling rates are based on shipments within the contiguous 48 states. Additional fees will apply for orders shipping to Canada, Mexico, Alaska, Hawaii, and all US territories. Upon receipt of order we will notify you of any changes or additional costs that may be required. You may contact us at customerservice@identiphoto.com or chat live now for estimated shipping rates. All shipments, including those sent Freight Collect, will incur a $3 per box handling fee. If expedited delivery is required additional charges will apply. Upon any order shipment, you will receive shipping notification via email with your package(s) tracking number(s) for your easy reference. *Limited Time FREE Shipping Offer for Website Orders In-stock Orders Backordered Items Proximity and Smart Card Orders Custom Orders ![]() |
MINIMUM QUANTITIES | All products are sold per package. Be sure to check the number of items per package as it will vary by product. |
CUSTOM ITEMS |
We can custom print cards, labels, badge holders and a wide variety of attachments with your logo, mission statement or safety message. All custom items are subject to plus or minus 10% of the quantity ordered and will be invoiced accordingly for any such overage or underage. We can meet ‘’exact quantity’’ orders for an additional charge. Contact us at 1-800-860-9111 or via email at sales@IDentiphoto.com for pricing. Custom orders cannot be fully cancelled. If you cancel a custom order, you will be responsible for all costs incurred for production up to the cancellation date plus a $25.00 cancellation fee. Once placed, all custom orders are confirmed with the customer and an artwork layout will be provided digitally for final approval. |
REPAIR | All repair parts are covered by a 90 day warranty. |
LIMITED WARRANTY / LIMITATION OF LIABILITY |
IDentiphoto does not provide any express or implied warranty of its products. If any of the equipment delivered to the customer is subject to a manufacturer’s warranty, IDentiphoto will cooperate with the customer to process a claim under that warranty. IDentiphoto will not be liable in any event for any special, exemplary, consequential, incidental or indirect damages. |