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Contact Technical Support

We understand that being down costs you time and money.  IDentiphoto’s technical support is available to help you resolve any issue(s) that arise with your hardware, software, or solution purchase from IDentiphoto.

IDentiphoto is pleased to provide FREE email technical support for the life of any printer, software, or solution purchased from us even after the manufacturer’s warranty expires.

Limited Warranty

All hardware, software or solution purchase from IDentiphoto contains the manufactures standard warranty.  Details below:

  • Software
    All software provided by IDentiphoto comes with 60 days free technical support.  During your warranty period you can contact our technicians via phone during normal business hours.
  • Printer
    All direct-to-card or reverse transfer printers, sold by IDentiphoto, come with a manufacturer’s two-year warranty and many include a third year.  To determine how many years your printer is covered, simply reference the line item on your invoice.  During the warranty period, you may contact our technicians via phone during normal business hours.
  • Solutions
    Many of our solutions include hardware accessories, such as handheld computers, scanners, signature pads, etc.  The warranties vary greatly by manufacturer on these items.  Be sure to reference the line item on your invoice to determine the length of the warranty.


For support on items still under warranty, please contact us at 800-860-9111 during normal business hours, 9 a.m. to 5 p.m., Monday through Friday, to speak with one of our technicians.


For support on items no longer under warranty, you have the option of contacting our technical support department via email.  Complete and submit the technical support request form in its entirety and one of our knowledgeable technicians will contact you by the next business day.

Can’t wait that long?  You have the option of purchasing one of our support packages so your issue can be addressed immediately.

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