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Printer Support

IMPORTANT NOTE:  Fargo® Consumable Technology Transition:  Affecting Persona C30 and Fargo DTC400, 550, 4500 and HDP5000 printers.

Beginning in October of 2013 HID® Global will be upgrading the technology that is used by some Fargo consumables.  If the product you received does not work in your printer, a firmware update to your printer is required.  Proceed to Step 2 below to acquire the latest firmware for your unit.

While we pride ourselves on technical support responses to our customer questions and problems, IDentiphoto provides an array of resources to enable you to find answers and resolve problems on your own, as well.

Use the resources below to:

  1. Clean your printer thoroughly following the instructions for your specific model.
  2. Ensure you are running the latest firmware and printer driver.
  3. Make sure you are utilizing the correct ribbon type.

If none of these steps resolves your printer issue, please contact us at 800-860-9111 for technical support.


Step 1 - Clean
Your Unit

Step 2 - Latest
Firmware & Drivers

Step 3 - Correct
Ribbon Type

 Cleaning Instructions

 Driver & Firmware Instructions



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